I strolled into my last day of work in Indy this morning prepared for a laid back, chitchat filled day. I casually checked my email and found an urgent message from Bank of America informing me that they had detected unusual activity on my checkcard and my account was suspended until they heard from me. I immediately logged into my account to see a charge for the purchase of a plane ticket on an airline I’d never heard of. The charge had also been rejected. I called the toll free number immediately. I talked to a efficient and friendly fraud alert rep who confirmed the past few weeks worth of transactions with me. The one that tipped them off was the plane ticket. IN BARCELONA. There were also charges to Nap*ster, I*tunes, and a couple of other places. They didn’t let any of those hit my account and promptly deactivated my card so no more charges can be made. I don’t have to go through the hassle of claims & trying to get my money credited back to me. I might have freaked out a bit at the idea that I’m driving across country TOMORROW and have no bank card. But she quickly reassured me. All I have to do is stop in a branch & pick up a temporary card until my new one arrives.
I’ve heard plenty of complaints on BofA in the past, heard the customer service horror stories, etc. But I have to tell you, they earned my loyalty today.